Estate rental - Frequently asked questions

Here are some answers to the most common queries we’ve had from prospective guests about their holidays and stays at Domaine de La Bertrandie.

If you have any other questions then we’re here to help –
email contact@labertrandie.com or drop us a quick message on our contact page.

Is there a swimming pool?
We have a large 6m x 12m outdoor swimming pool which is wonderful to enjoy! The pool can be gated for safety and has an adjoining terrace with sun loungers. There is also a hot tub which you are welcome to use.

Is catering included?
The estate is self-catered with two well-equipped kitchens in the gite and manoir and an additional catering kitchen in the Events Barn. We can also provide plenty of support and recommendations should you like to have caterers for your wedding, family party, holiday or other special occasion. You can choose caterers to suit your style and budget and we do not charge corkage.

Is breakfast included?
We can help arrange this for you through one of our recommended caterers or you are welcome to self-cater your breakfast and other meals if you prefer. 

Is there WiFi?
Yes, the estate has a good WiFi connection although we encourage our guests to disconnect from busy everyday life as much as possible during their stay. We have many books and games, the swimming pool and lots of nearby activities for big and little adventurers alike – check out our Explore page for things to do nearby.

Do you provide bedding and towels?
Yes, all towels and bedding are included for the duration of your stay. You may wish to bring extra towels with you for the pool.

Are children’s beds/cots available?
Yes, if you need an extra bed for a child or a cot for a baby, please let us know ahead of arrival and we will always do our best to accommodate you. There is no extra charge for this service.

What is your availability and how do I book?
Please contact us to check availability for specific dates, as this changes quickly. We take bookings throughout the year. To book, please use the contact form below to reserve your stay.

How can I pay?
All payments under 1000 euro will be required upfront at the time of booking to secure your room/rooms. For bookings over 1000 euros, a non-refundable deposit of 35% is required at the time of booking. The remaining balance is due eight weeks before arrival. All payments can be made via bank transfer or Wise. Bookings are non-refundable but are usually transferable and will be dealt with on a case-by-case basis. We require a 1000 euro security deposit for all estate rental bookings (excludes rental of the gite only). This should be made by bank transfer at least two weeks in advance of your stay. Should everything be in order, the security deposit will be returned within four weeks of check-out.

What time can I check-in and check-out?
You can check-in after 4pm. Please ensure that you confirm your estimated arrival time at least two weeks in advance and that it is included on your pre-arrival form. Check-out is by 10am. Later check-ins/check-outs are available for an additional fee. Subject to availability.

Is there parking?
Yes, there is lots of free parking onsite.

Can I book the whole estate?
The estate is owned by the English family but when booking the whole estate they won’t be onsite during your stay. However they may be in residence in the Manoir for gite only bookings. You can choose to book just the gite or the entire estate which will give you privacy and exclusivity throughout your stay. We can cater for a total of 35 staying guests. For weddings and events an additional fee is charged for the use of the Grand Events Barn.

Is there a washing machine on the premises?
Yes, there is a washing machine in both the Manoir and the gite which available to all guests.